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Assessment: Business Letter Edit

Business Letter Edit

This test is designed to measure a candidate’s ability to accurately make corrections from a business letter containing punctuation, spelling, and formatting errors. In this assessment, the text of the letter appears in the word processing program. Candidates are instructed to correctly format and edit the letter provided in the program, rather than having to type in the letter from a text original. Note that the same text is used in both the Business Letter Compose and Business Letter Edit tests. Therefore, we advise clients not to use both tests in a given test session as experience with one of the tests may influence scores on the other. This test is available in US English, UK English and Australian English.

Assessment: Audio Transcription

Audio Transcription

This test is designed to measure transcription, speed and accuracy. It instructs test takers to listen to a recording played over a computer audio system and to type the exact words and phrases used by the speaker into a word processing interface using a keyboard. This test has a simulated audio player that allows candidates to rewind, stop, pause, play, and fast-forward the recording during the test. This test is available in US English, UK English and Australian English.

Assessment: Supervisors (Short Form)

Supervisors (Short Form)

The Supervisor solution is an assessment used for job candidates applying to entry-level leadership positions who tend to supervise hourly employees. Sample tasks for these jobs include, but are not limited to:  planning and preparing work schedules, assigning employees to specific duties; coaching  employees on attendance, conduct, schedule adherence, and work tasks, developing employees' skills ; training subordinates; prioritizing multiple tasks  and priorities; and making  day-to-day decisions with minimal guidance from others. Potential job titles that use this solution are: Team Leader, First Line Supervisor, Call Center Supervisor, and Customer Service Supervisor. Multiple configurations of this solution are available.

Package: Entry Level Technical Support

Entry Level Technical Support

The Contact Center Technical Support Agent solution is an assessment used for job candidates applying to entry-level positions in a contact center environment where the main focus of the job is providing customer service in the form of technical support. Sample tasks for these jobs include, but are not limited to: interacting with customers on the phone to provide information; troubleshooting and diagnosing problems; solving product or service issues; responding positively to difficult or irate customers; navigating within multiple applications to find and view customer account details; and typing information quickly and accurately. Potential job titles that use this solution are: Call Center Representative, Contact Center Technical Support Agent, Customer Service Agent, and Technical Support Representative. Multiple configurations of this solution are available.

Package: General Entry Level - All Industries 7.0

General Entry Level - All Industries 7.0

The General Entry Level solution is designed for entry-level general positions that require little training or professional experience. Potential job titles that use this solution are: Grocery Bagger, Janitor, or Truck Loader. There are multiple configurations and versions of this solution available.

Package: Industrial - Entry Level 7.0

Industrial - Entry Level 7.0

The Professional/Individual Contributor solution is for mid to upper-level, non-managerial positions. Sample tasks for these jobs include, but are not limited to: meeting with clients to determine their needs, analyzing data sets, and working with co-workers to complete projects. Potential job titles that use this solution are: Engineer, Human Resource Consultant, and IT Analyst. There are multiple configurations and versions of this solution available.

Package: Industrial - Professional and Skilled 7.0

Industrial - Professional and Skilled 7.0

The Professional/Individual Contributor solution is for mid to upper-level, non-managerial positions. Sample tasks for these jobs include, but are not limited to: meeting with clients to determine their needs, analyzing data sets, and working with co-workers to complete projects. Potential job titles that use this solution are: Engineer, Human Resource Consultant, and IT Analyst. There are multiple configurations and versions of this solution available.

Package: Industrial - Semi-skilled 7.0

Industrial - Semi-skilled 7.0

The Professional/Individual Contributor solution is for mid to upper-level, non-managerial positions. Sample tasks for these jobs include, but are not limited to: meeting with clients to determine their needs, analyzing data sets, and working with co-workers to complete projects. Potential job titles that use this solution are: Engineer, Human Resource Consultant, and IT Analyst. There are multiple configurations and versions of this solution available.

Package: Manager + 7.0

Manager + 7.0

The Contact Center - Manager Solution is for mid to upper-level contact center managerial positions. Sample tasks for these jobs include, but are not limited to: supervising and coordinating the activities of subordinates; interacting day-to-day with subordinates; and training employees. Potential job titles that use this solution are: Contact Center Team Leader, First Line Supervisor, and Contact Center Manager. There are multiple configurations and versions of this solution available.

Package: Manager 7.0

Manager 7.0

The Contact Center - Manager Solution is for mid to upper-level contact center managerial positions. Sample tasks for these jobs include, but are not limited to: supervising and coordinating the activities of subordinates; interacting day-to-day with subordinates; and training employees. Potential job titles that use this solution are: Contact Center Team Leader, First Line Supervisor, and Contact Center Manager. There are multiple configurations and versions of this solution available.

Showing 61 - 70 of 78 results

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