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Report: Customer Contact Styles Questionnaire (CCSQ 7.2) Manager Report - Customer Facing Roles

Customer Contact Styles Questionnaire (CCSQ 7.2) Manager Report - Customer Facing Roles

This report is designed for the line manager. Using competency based language for easy interpretation the report is split into three sections; Executive Summary, Customer Contact Competencies and Competency Definitions.

Assessment: Work Styles Questionnaire (WSQn)

Work Styles Questionnaire (WSQn)

The Work Styles Questionnaire has been specifically designed to help assess and develop the behaviors associated with successful job performance in the areas of manufacturing and production. It is applicable to a wide range of selection and development activities, ranging from recruitment, one-to-one performance counseling, training needs analysis, through to team building and restructuring.

Report: Occupational Personality Questionnaire (OPQ - OPQ32) User Report

Occupational Personality Questionnaire (OPQ - OPQ32) User Report

This OPQ (Occupational Personality Questionnaire) report includes a Profile Chart and narrative text, focusing on an individual’s likely way of behaving at work. It can be used as an interpretation aid when giving feedback, writing reports, or interpreting OPQ information.

Report: Occupational Personality Questionnaire (OPQ - OPQ32) Emotional Intelligence Report

Occupational Personality Questionnaire (OPQ - OPQ32) Emotional Intelligence Report

This OPQ (Occupational Personality Questionnaire) report explores how a person manages feelings and relationships with other people. It is intended for use in a development setting.

Report: Work Styles Questionnaire (WSQn) Profile

Work Styles Questionnaire (WSQn) Profile

The profile is a graphical output based on the candidates responses to the Work Styles Questionnaire (WSQ). Designed for trained users it includes all the key information needed to enable you to predict how an individual is likely to behave in a work situation.

Report: Customer Contact Styles Questionnaire (CCSQ 7.2) Interview Guide

Customer Contact Styles Questionnaire (CCSQ 7.2) Interview Guide

The CCSQ interview guide is structured around the 16 Customer Contact competencies for selection purposes. It can be used by line managers or SHL trained users who require a tool to help guide the interview process in recruiting client facing and support roles.

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