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Assessment: Customer Contact Styles Questionnaire (CCSQ 7.2)

Customer Contact Styles Questionnaire (CCSQ 7.2)

This questionnaire provides information on those aspects of personality, which are important for sales and customer service. It can be used for selection, training, development and placement decisions. It is ipsative and cannot be hand scored. It requires that the respondent chooses between options and therefore is particularly recommended for selection and placement of staff.

Assessment: Verify Reading Comprehension Operational

Verify Reading Comprehension Operational

The Verify Reading Comprehension test measures a candidate's ability to read and understand written materials and is useful for assessment at a range of job levels. This ability is very important wherever candidates will be expected to read, understand and follow instructions, or use written materials in the practical completion of their job. The task involves reading a passage of text, and answering a short written question. An effort has been made to ensure the text passages and resulting questions are relevant to as wide a range of industries and roles as possible. The content of the test makes no assumptions about prior knowledge, with applicants directed to use only the information in the passage to derive their answer.

Assessment: Verify Reading Comprehension Supervisory

Verify Reading Comprehension Supervisory

The Verify Reading Comprehension test measures a candidate's ability to read and understand written materials and is useful for assessment at a range of job levels. This ability is very important wherever candidates will be expected to read, understand and follow instructions, or use written materials in the practical completion of their job. The task involves reading a passage of text, and answering a short written question. An effort has been made to ensure the text passages and resulting questions are relevant to as wide a range of industries and roles as possible. The content of the test makes no assumptions about prior knowledge, with applicants directed to use only the information in the passage to derive their answer.

Assessment: Verify Deductive Reasoning

Verify Deductive Reasoning

The SHL Verify Range of Ability Tests is a suite of cognitive ability assessments appropriate for candidates at a wide range of job levels. SHL Verify Deductive Reasoning is an assessment used for job candidates applying to jobs at all levels that require deductive reasoning ability. Sample tasks for jobs that may require deductive reasoning include, but are not limited to, evaluate arguments, analyze scenarios, and draw logical conclusions. Potential job titles that use this solution are Engineers, Financial Analysts or Social Workers.

Assessment: Verify General Ability Screen

Verify General Ability Screen

The SHL Verify Range of Ability Tests is a suite of cognitive ability assessments appropriate for candidates at a wide range of job levels. SHL Verify General Ability Screen is an assessment used for job candidates applying to entry- level positions that require a basic level of general cognitive ability. The General Ability Screen is appropriate for entry-level roles across industries that include tasks ranging from making change to preparing food.

Assessment: Verify Spatial Ability

Verify Spatial Ability

The SHL Verify Range of Ability Tests is a suite of cognitive ability assessments appropriate for candidates at a wide range of job levels. SHL Verify Spatial Ability is an assessment used for job candidates applying to all job levels that require spatial ability. The Spatial Ability assessment is completely non-verbal and features only shapes and figures. Sample tasks for jobs that may require spatial ability include, but are not limited to planning or visualizing a sequence of operations used to test mechanical equipment, adjusting and repairing equipment, and monitoring the loading and discharging of people or cargo. Potential job titles that use this solution are Mechanics, Pilots, or Engineers.

Assessment: English Language Comprehension

English Language Comprehension

This assessment measures ability to understand the English language as it is used in business settings. It covers interpersonal communication, business jargon, instructions and directions, and business communication.

Assessment: Data Entry 10 Key Split Screen

Data Entry 10 Key Split Screen

Data Entry Ten Key Split Screen assessment measures ability to enter numbers using a numeric keypad. The test measures accuracy and speed.

Assessment: CRM Navigation

CRM Navigation

This test assesses interactions within a real-world desktop environment by providing a workspace that simulates multiple customer service based applications running on a Windows XP desktop. The test measures ability to minimize, maximize, and resize application windows, navigate and select items within open applications and tabbed windows, toggle between multiple screens, copy and paste data, type text accurately, edit typed text, and use multiple applications to search for and associate information.

Assessment: Written English

Written English

This test measures knowledge of US English grammar and English reading comprehension. It is designed for those with English as a second language and covers the following topics: Articles, Comparisons, Conjunctions, General Questions, Misused Words, Nouns, Parallel Structure, Prepositions, Pronouns, Specific Questions, and Verbs.

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