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Report: Customer Contact Styles Questionnaire (CCSQ 7.2) Manager Report - Customer Facing Roles

Customer Contact Styles Questionnaire (CCSQ 7.2) Manager Report - Customer Facing Roles

This report is designed for the line manager. Using competency based language for easy interpretation the report is split into three sections; Executive Summary, Customer Contact Competencies and Competency Definitions.

Report: Occupational Personality Questionnaire (OPQ - OPQ32) User Report

Occupational Personality Questionnaire (OPQ - OPQ32) User Report

This OPQ (Occupational Personality Questionnaire) report includes a Profile Chart and narrative text, focusing on an individual’s likely way of behaving at work. It can be used as an interpretation aid when giving feedback, writing reports, or interpreting OPQ information.

Report: Occupational Personality Questionnaire (OPQ - OPQ32) Team Types and Leadership Styles Profile

Occupational Personality Questionnaire (OPQ - OPQ32) Team Types and Leadership Styles Profile

This OPQ (Occupational Personality Questionnaire) report is based on Belbin's team types and Bass's leadership and reporting styles. Belbins team types: individual preferred role when working in a team. Bass's leadership and reporting styles: individuals preferred leadership styles and likely style of behavior as a direct report.

Report: Occupational Personality Questionnaire (OPQ - OPQ32) Emotional Intelligence Report

Occupational Personality Questionnaire (OPQ - OPQ32) Emotional Intelligence Report

This OPQ (Occupational Personality Questionnaire) report explores how a person manages feelings and relationships with other people. It is intended for use in a development setting.

Package: Entry Level Cashier

Entry Level Cashier

The Cashier solution is for entry-level retail positions in which employees receive payment in the form of cash, check, or credit cards for goods purchased. Sample tasks for these jobs include, but are not limited to: handling payments, offering customer service, and issuing receipts and refunds. Potential job titles that use this solution are: Cashier, Sales Associate, and Clerk. There are multiple configurations and versions of this solution available.

Package: Entry Level Customer Service (General)

Entry Level Customer Service (General)

The Retail Sales and Service solution is for entry-level retail positions in which employees are expected to generate sales while providing exceptional customer service. Sample tasks for these jobs include, but are not limited to: greeting each customer with warmth and eagerness, keeping up-to-date on current promotions and advertisements, possessing knowledge about the company's products and services and being able to communicate this information to customers, and participate in various activities that help to support the operation of a store. Potential job titles that use this solution are: Sales Representative, Retail Sales Associate, and Sales Clerk. Multiple configurations of this solution are available.

Package: Entry Level Customer Service (Retail and Contact Center)

Entry Level Customer Service (Retail and Contact Center)

The Retail Sales and Service solution is for entry-level retail positions in which employees are expected to generate sales while providing exceptional customer service. Sample tasks for these jobs include, but are not limited to: greeting each customer with warmth and eagerness, keeping up-to-date on current promotions and advertisements, possessing knowledge about the company's products and services and being able to communicate this information to customers, and participate in various activities that help to support the operation of a store. Potential job titles that use this solution are: Sales Representative, Retail Sales Associate, and Sales Clerk. Multiple configurations of this solution are available.

Showing 31 - 40 of 47 results

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