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Report: Occupational Personality Questionnaire (OPQ - OPQ32) User & Manager Report

Occupational Personality Questionnaire (OPQ - OPQ32) User & Manager Report

This OPQ (Occupational Personality Questionnaire) report consists of two reports. The User Report includes a Profile Chart and narrative text, focusing on an individual’s likely way of behaving at work. The Manager's Report describes the individual's personal style in narrative text that can be given directly to a line manager. These reports can be used as an interpretation aid when giving feedback, writing reports, or interpreting OPQ information.

Report: Work Styles Questionnaire (WSQn) Profile

Work Styles Questionnaire (WSQn) Profile

The profile is a graphical output based on the candidates responses to the Work Styles Questionnaire (WSQ). Designed for trained users it includes all the key information needed to enable you to predict how an individual is likely to behave in a work situation.

Report: Customer Contact Styles Questionnaire (CCSQ 7.2) Interview Guide

Customer Contact Styles Questionnaire (CCSQ 7.2) Interview Guide

The CCSQ interview guide is structured around the 16 Customer Contact competencies for selection purposes. It can be used by line managers or SHL trained users who require a tool to help guide the interview process in recruiting client facing and support roles.

Package: Entry Level Cashier

Entry Level Cashier

The Cashier solution is for entry-level retail positions in which employees receive payment in the form of cash, check, or credit cards for goods purchased. Sample tasks for these jobs include, but are not limited to: handling payments, offering customer service, and issuing receipts and refunds. Potential job titles that use this solution are: Cashier, Sales Associate, and Clerk. There are multiple configurations and versions of this solution available.

Package: Entry Level Customer Service (General)

Entry Level Customer Service (General)

The Retail Sales and Service solution is for entry-level retail positions in which employees are expected to generate sales while providing exceptional customer service. Sample tasks for these jobs include, but are not limited to: greeting each customer with warmth and eagerness, keeping up-to-date on current promotions and advertisements, possessing knowledge about the company's products and services and being able to communicate this information to customers, and participate in various activities that help to support the operation of a store. Potential job titles that use this solution are: Sales Representative, Retail Sales Associate, and Sales Clerk. Multiple configurations of this solution are available.

Package: Entry Level Customer Service (Retail and Contact Center)

Entry Level Customer Service (Retail and Contact Center)

The Retail Sales and Service solution is for entry-level retail positions in which employees are expected to generate sales while providing exceptional customer service. Sample tasks for these jobs include, but are not limited to: greeting each customer with warmth and eagerness, keeping up-to-date on current promotions and advertisements, possessing knowledge about the company's products and services and being able to communicate this information to customers, and participate in various activities that help to support the operation of a store. Potential job titles that use this solution are: Sales Representative, Retail Sales Associate, and Sales Clerk. Multiple configurations of this solution are available.

Package: Entry Level Hotel Front Desk

Entry Level Hotel Front Desk

The Guest Services Associate solution is designed for entry to mid-level customer service positions in the hospitality industry. The solution is for highly customer service focused positions with few to no sales components. Sample tasks may include: providing information on entertainment, dining and transportation to guests, making dining recommendations to guests, arranging transportation for guests, and making reservations. Potential job titles that use this solution are: Concierge, Guest Services Agent, Club Concierge, Hotel Concierge, Front Office Manager and Guest Services Associate. Multiple configurations of this solution are available.

Package: Entry Level Sales

Entry Level Sales

The Retail Sales and Service solution is for entry-level retail positions in which employees are expected to generate sales while providing exceptional customer service. Sample tasks for these jobs include, but are not limited to: greeting each customer with warmth and eagerness, keeping up-to-date on current promotions and advertisements, possessing knowledge about the company's products and services and being able to communicate this information to customers, and participate in various activities that help to support the operation of a store. Potential job titles that use this solution are: Sales Representative, Retail Sales Associate, and Sales Clerk. Multiple configurations of this solution are available.

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