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Assessment: Verify Verbal Reasoning Supervisory

Verify Verbal Reasoning Supervisory

The SHL Verify Range of Ability Tests is a suite of cognitive ability assessments appropriate for candidates at a wide range of job levels. Designed to measure a candidate’s ability to evaluate the logic of various kinds of argument as presented in written form, the Verbal Reasoning test measures the ability to determine the support for conclusions drawn using content that typifies a variety of work settings, and is relevant for assessment at all job levels.

Assessment: Verify Inductive Reasoning Graduate/University

Verify Inductive Reasoning Graduate/University

The SHL Verify Range of Ability Tests is a suite of cognitive ability assessments appropriate for candidates at a wide range of job levels. Designed to test a candidate’s ability to draw inferences and understand the relationships between various concepts independent of acquired knowledge, the Inductive Reasoning test is particularly relevant for roles where critical components of the role include dealing with new concepts and approaches, building strategies, and resolving complex, ambiguous and novel problems. The test is relevant for assessment at Senior, Managerial and Graduate job levels.

Assessment: Verify Inductive Reasoning Junior Managerial (Supervisory)

Verify Inductive Reasoning Junior Managerial (Supervisory)

The SHL Verify Range of Ability Tests is a suite of cognitive ability assessments appropriate for candidates at a wide range of job levels. Designed to test a candidate’s ability to draw inferences and understand the relationships between various concepts independent of acquired knowledge, the Inductive Reasoning test is particularly relevant for roles where critical components of the role include dealing with new concepts and approaches, building strategies, and resolving complex, ambiguous and novel problems. The test is relevant for assessment at Senior, Managerial & Professional, Junior Managerial and Graduate job levels.

Assessment: Verify Inductive Reasoning Managerial & Professional

Verify Inductive Reasoning Managerial & Professional

The SHL Verify Range of Ability Tests is a suite of cognitive ability assessments appropriate for candidates at a wide range of job levels. Designed to test a candidate’s ability to draw inferences and understand the relationships between various concepts independent of acquired knowledge, the Inductive Reasoning test is particularly relevant for roles where critical components of the role include dealing with new concepts and approaches, building strategies, and resolving complex, ambiguous and novel problems. The test is relevant for assessment at Senior, Managerial and Graduate job levels.

Assessment: Customer Contact Styles Questionnaire (CCSQ 7.2)

Customer Contact Styles Questionnaire (CCSQ 7.2)

This questionnaire provides information on those aspects of personality, which are important for sales and customer service. It can be used for selection, training, development and placement decisions. It is ipsative and cannot be hand scored. It requires that the respondent chooses between options and therefore is particularly recommended for selection and placement of staff.

Package: Entry Level Cashier

Entry Level Cashier

The Cashier solution is for entry-level retail positions in which employees receive payment in the form of cash, check, or credit cards for goods purchased. Sample tasks for these jobs include, but are not limited to: handling payments, offering customer service, and issuing receipts and refunds. Potential job titles that use this solution are: Cashier, Sales Associate, and Clerk. There are multiple configurations and versions of this solution available.

Package: Entry Level Customer Service (General)

Entry Level Customer Service (General)

The Retail Sales and Service solution is for entry-level retail positions in which employees are expected to generate sales while providing exceptional customer service. Sample tasks for these jobs include, but are not limited to: greeting each customer with warmth and eagerness, keeping up-to-date on current promotions and advertisements, possessing knowledge about the company's products and services and being able to communicate this information to customers, and participate in various activities that help to support the operation of a store. Potential job titles that use this solution are: Sales Representative, Retail Sales Associate, and Sales Clerk. Multiple configurations of this solution are available.

Package: Entry Level Customer Service (Retail and Contact Center)

Entry Level Customer Service (Retail and Contact Center)

The Retail Sales and Service solution is for entry-level retail positions in which employees are expected to generate sales while providing exceptional customer service. Sample tasks for these jobs include, but are not limited to: greeting each customer with warmth and eagerness, keeping up-to-date on current promotions and advertisements, possessing knowledge about the company's products and services and being able to communicate this information to customers, and participate in various activities that help to support the operation of a store. Potential job titles that use this solution are: Sales Representative, Retail Sales Associate, and Sales Clerk. Multiple configurations of this solution are available.

Package: Entry Level Hotel Front Desk

Entry Level Hotel Front Desk

The Guest Services Associate solution is designed for entry to mid-level customer service positions in the hospitality industry. The solution is for highly customer service focused positions with few to no sales components. Sample tasks may include: providing information on entertainment, dining and transportation to guests, making dining recommendations to guests, arranging transportation for guests, and making reservations. Potential job titles that use this solution are: Concierge, Guest Services Agent, Club Concierge, Hotel Concierge, Front Office Manager and Guest Services Associate. Multiple configurations of this solution are available.

Package: Entry Level Sales

Entry Level Sales

The Retail Sales and Service solution is for entry-level retail positions in which employees are expected to generate sales while providing exceptional customer service. Sample tasks for these jobs include, but are not limited to: greeting each customer with warmth and eagerness, keeping up-to-date on current promotions and advertisements, possessing knowledge about the company's products and services and being able to communicate this information to customers, and participate in various activities that help to support the operation of a store. Potential job titles that use this solution are: Sales Representative, Retail Sales Associate, and Sales Clerk. Multiple configurations of this solution are available.

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