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Assessment: Contact Centre Collections Agent

Contact Centre Collections Agent

The Contact Center - Collections Agent solution is for entry-level collections positions in an inbound or outbound call center environment. Sample tasks for these jobs include, but are not limited to: monitoring overdue accounts to update status; calling customers with overdue accounts; and persuading customers to pay their overdue accounts. Potential job titles that use this solution are: Call Center Collections Agent, Contact Center Collections Agent, and Collections Agent. There are multiple configurations and versions of this solution available.

Assessment: Supervisors

Supervisors

The Supervisor solution is an assessment used for job candidates applying to entry-level leadership positions who tend to supervise hourly employees. Sample tasks for these jobs include, but are not limited to:  planning and preparing work schedules, assigning employees to specific duties; coaching  employees on attendance, conduct, schedule adherence, and work tasks, developing employees' skills ; training subordinates; prioritizing multiple tasks  and priorities; and making day-to-day decisions with minimal guidance from others. Potential job titles that use this solution are: Team Leader, First Line Supervisor, Call Center Supervisor, and Customer Service Supervisor. Multiple configurations of this solution are available.

Assessment: Bookkeeping, Accounting, Auditing Clerk

Bookkeeping, Accounting, Auditing Clerk

The Bookkeeping, Accounting, and Auditing Clerk solution is for entry-level positions that involve entering numerical data into computer systems and maintaining financial records. Sample tasks for this job include, but are not limited to: entering financial data into computers; checking financial records for accuracy; perform routine computations on financial data. Potential job titles that use this solution are: Accounting Clerk, Bookkeeper, Accounting Associate, Auditing Clerk and Accounts Receivable Clerk. There are multiple configurations of this solution available.

Assessment: Executive

Executive

The Executive solution is intended for use with senior executive level positions responsible for planning, directing, or coordinating key business activities and operations at the highest level of an organization. Executives at this level often accomplish their work through subordinate executives and provide overall direction to their organization by determining and formulating policies within guidelines set up by a board of directors or similar governing body. Potential job titles that use this solution are: Executive Vice President, President, and Executive Director. There are multiple configurations and versions of this solution available.

Showing 131 - 134 of 134 results

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