Contact Center Sales Agent (Short Form)
The Contact Center - Sales Agent solution is an assessment used for job candidates applying to entry-level positions in a contact center environment where the main focus of the job is sales. Sample tasks for these jobs include, but are not limited to: promoting products to customers; persuading customers to buy products; completing a transaction with a customer; interacting with customers on the phone to provide information; taking orders; navigating within multiple applications to find and view customer account details; and typing information quickly and accurately. Potential job titles that use this solution are: Call Center Sales Representative, Contact Center Sales Representative, and Contact Center Sales Agent. There are multiple configurations of this solution available.
|Completion Time||35 minutes|