The Entry Level Customer Service Solution (General) is for a wide range of entry-level positions where employees are expected to interact with customers when carrying out critical tasks of the job. This includes positions that require frequent interactions with customers, or positions where customer service is not central to the role, but is still essential for successful performance on the job. Sample tasks for these jobs include, but are not limited to: interacting with customers on the phone to provide information; taking orders; solving product or service issues; and responding positively to difficult or irate customers.

The Entry Level Customer Service Solution (Retail/Contact Center) is for entry-level positions in which employees interact with customers by providing information or carrying out customer requests related to an organizations products or services. Sample tasks for these jobs include, but are not limited to: interacting with customers on the phone or in person; taking orders; solving product or service issues; and responding positively to difficult or irate customers.

The Entry Level Hotel Front Desk Solution is for entry-level customer service positions in the hospitality industry. The solution is appropriate for positions in which the majority of the work is done at the front or guest check-in desk. Sample tasks may include: welcoming guests warmly, issuing keys to guests, and accepting payment.

The Entry Level Sales Roles Solution is for entry-level positions in which employees proactively sell products or services to customers and have their compensation and/or performance based on sales revenue. Sample tasks for these jobs include, but are not limited to: promoting products to customers, persuading customers to buy products, and completing a transaction with a customer.

The Entry Level Technical Support Solution is for entry-level positions in which employees provide technical assistance to computer users in a contact center environment. Sample tasks for these jobs include, but are not limited to: answer questions or resolve computer problems for clients in person, via telephone, or electronically, provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

The Verify Ability Tests are a suite of cognitive ability assessments appropriate for candidates at a wide range of job levels. Candidates will be asked to draw inferences and understand the relationships between various concepts independent of acquired knowledge. The Inductive Reasoning test is particularly relevant for roles where critical components of the role include dealing with new concepts and approaches, building strategies, and resolving complex, ambiguous and novel problems, but the test is relevant for assessment at all job levels.