The SHL Verify Range of Ability Tests is a suite of cognitive ability assessments appropriate for candidates at a wide range of job levels. Relevant to many technical roles, the Mechanical Comprehension test is designed to measure a candidate’s understanding of basic mechanical principles and their application to devices such as pulleys, gears and levers. Typically used for production, manufacturing or engineering-related recruitment or development, the test is often deployed to assess school leaver suitability for modern apprenticeship schemes, the practical application abilities of science and technology graduates or those with work experience looking to move to a technical role.

The Contact Center - Sales Agent solution is an assessment used for job candidates applying to entry-level positions in a contact center environment where the main focus of the job is sales. Sample tasks for these jobs include, but are not limited to: promoting products to customers; persuading customers to buy products; completing a transaction with a customer; interacting with customers on the phone to provide information; taking orders; navigating within multiple applications to find and view customer account details; and typing information quickly and accurately. Potential job titles that use this solution are: Call Center Sales Representative, Contact Center Sales Representative, and Contact Center Sales Agent. There are multiple configurations of this solution available.

The Senior Sales Professional solution is for high-level sales positions in which employees proactively sell products to customers, develop relationships with new or existing customers, and have their pay and/or performance heavily based on sales revenue. Sample tasks for these jobs include, but are not limited to: promoting products to customers, consulting with and persuading customers to buy products, and building ongoing customer relationships. Potential job titles that use this solution are: Senior Sales Representative, Business Development Manager, and Senior Sales Consultant. Multiple configurations of this solution are available.

The Contact Center – Service and Sales Agent solution is an assessment used for job candidates applying to entry-level positions in a contact center environment where the main focus of the job is both customer service and sales. These would be positions where some portion of their pay is based on sales revenue. Sample tasks for these jobs include, but are not limited to: interacting with customers on the phone to provide information; promoting products to customers; taking orders; solving product or service issues; responding positively to difficult or irate customers; navigating within multiple applications to find and view customer account details; and typing information quickly and accurately. Potential job titles that use this solution are: Call Center Representative, Contact Center Service and Sales Agent, Customer Service and Sales Agent, and Customer Service Representative. Multiple configurations of this solution are available.

This test measures ability to sort names in alphabetical order. Test takers are shown a graphical display of four folder tabs -- three contain alphabetized names and one is blank. The test taker is required to select the name from a list that belongs on the blank tab.

This test is designed to measure ability to enter numbers using a numeric keypad. Test takers are instructed to enter data into fields using a numeric keypad on their keyboard; the number keys at the top of the keyboard are disabled. The test measures for accuracy and speed.

The Professional/Individual Contributor solution is for mid to upper-level, non-managerial positions. Sample tasks for these jobs include, but are not limited to: meeting with clients to determine their needs, analyzing data sets, and working with co-workers to complete projects. Potential job titles that use this solution are: Engineer, Human Resource Consultant, and IT Analyst. There are multiple configurations and versions of this solution available.

This is a multiple choice assessment that measures ability to identify correctly spelled words in written communication. It is a timed assessment that covers the following topics: plurals, prefixes, suffixes, abbreviations, and common errors. There is also a short answer version of the test.

This assessment measures ability to correctly use the various parts of speech in written communication and covers subject-verb agreement, sentence structure, and punctuation.

The Contact Center Agent - Advanced solution is an assessment used for job candidates applying to entry-level positions in a contact center environment that require more experience and where the main focus of the job is customer service. Sample tasks for these jobs include, but are not limited to: interacting with customers on the phone to provide information; taking orders, and solving product or service issues; responding positively to difficult or irate customers; navigating within multiple applications to find and view customer account details; and typing information quickly and accurately. Potential job titles that use this solution are: Call Center Representative, Contact Center Representative, Customer Service Agent, and Customer Service Representative. There are multiple configurations and versions of this solution available.