The Agency Manager solution is for mid-level sales management positions that include front line management and sales responsibilities. Sample tasks for this job include, but are not limited to: directing and coordinating financial activities of workers in a branch, office, or department of an establishment, such as branch bank, brokerage firm, risk and insurance department, or credit department. Potential job titles that use this solution are: Agency Manager, Brokerage Manager. Multiple configurations of this solution are available.

The Contact Center – At Home Agent solution is an assessment used for job candidates applying to entry-level positions where the main focus of the job is customer service and is performed in a remote work environment. Sample tasks for these jobs include, but are not limited to: interacting with customers on the phone to provide information; taking orders; solving product or service issues; responding positively to difficult or irate customers; navigating within multiple applications to find and view customer account details; and typing information quickly and accurately. This solution differs from a standard call center agent solution by adding some assessment content targeting remote work potential. Potential job titles that use this solution are: Call Center Representative, Contact Center Representative, Customer Service Agent, and Customer Service Representative. There are multiple configurations and versions of this solution available.

The Computer Forensics (U.S.) test measures knowledge of Computer Forensics. Designed for experienced users, this test covers the following topics: Analyzing Evidence, Collecting Evidence, Data Types, Examination Procedures, Forensic Tools, Initial Analysis, Investigative Preparation, and Report Findings.

The Healthcare Insurance Claims/Customer Service Representative solution is for entry-level customer service positions in an inbound or outbound healthcare call center environment. Sample tasks for this job include, but are not limited to: monitoring overdue accounts to update status; calling customers with overdue accounts; and persuading customers to pay their overdue accounts. Potential job titles that use this solution are: Call Center Agent, Customer Service Representative, Contact Center Representative, and Collections Agent. Multiple configurations of this solution are available.

The Microsoft Internet Explorer 6.0 Administration test measures knowledge of MS Internet Explorer 6.0 Administration. Designed for experienced users and system administrators, this test covers the following topics: Browser, Configuration, Customization, IEAK, Installation, Internet Browsing, Outlook Express, Security and Privacy, and Troubleshooting.

The Service Supervisor solution is designed for entry-level leadership positions in the hospitality industry that oversee hourly and salaried employees in customer facing positions (e.g. Front Desk Associate, Concierge, Guest Service Associate). Individuals in these roles perform many of hte duties of the employees they supervise. Sample tasks may include: assisting challenging guests, coaching employees on their customer service skills, taking corrective action when an employee is performing poorly, and monitoring employees to assess the satisfactory completion of tasks. Potential job titles that use this solution are: Front Desk Manager, Guest Services Supervisor, and Front Desk Supervisor. Multiple configurations of this solution are available.

The Sexual Harassment Awareness (U.S.) test measures knowledge of issues that constitute sexual harassment in the workplace. Designed for all employees, this test covers the following topics: Conduct of a Sexual Nature, Consequences of Sexual Harassment, Constructive Discharge, Harassment Complaints, Hostile Environment, Liability, Quid Pro Quo, Retaliation, Third-Party Harassment, Unwelcome Conduct, and Workplace Harassment.

The LotusScript R5 Programming test measures knowledge of programming LotusScript R5. Designed for experienced programmers, this test covers the following topics: Agents, Classes New to R5 or R4.6, Data Structures, Domino Object Model, Error Handling, Expressions and Operators, Interacting with the User, Procedures, Program Flow Control, Reaching Beyond Notes, User-Defined Data Types and Classes, Working with Databases, and Working with Documents.

This assessment measures the candidate's basic and intermediate experience in creating and managing document files, editing and formatting text, formatting document pages, creating and editing tables, performing mail merge operations, and inserting and modifying a table of contents. There are two versions of this test available: a full-length test and an Essentials test. This test is the Essentials version and consists of the 20 most important, most frequently performed tasks. (The full length version consists of 38 items.)

The XSL test measures knowledge of the W3C Extensible Stylesheet Language (XSL) and how a specification is used to separate the content when creating XML or HTML pages. Designed for experienced software and Web developers, this test covers the following topics: XSL Formatting, XSL Software, and XSL Transformation.