The Contact Center - Manager solution is for mid to upper-level contact center managerial positions. Sample tasks for these jobs include, but are not limited to: supervising and coordinating the activities of subordinates; interacting day-to-day with subordinates; and training employees. Potential job titles that use this solution are: Contact Center Team Leader, First Line Supervisor, and Contact Center Manager. There are multiple configurations and versions of this solution available.

The Director solution is intended for use with senior level positions responsible for the planning, directing, or coordinating key business activities and operations of companies. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources. Potential job titles that use this solution are: Director, Regional Director, and Director of Operations. There are multiple configurations and versions of this solution available.

This is an adaptive test that measures knowledge of conducting large-scale change in organizations. Designed for experienced managers and human resources professionals, this test covers the following topics: Analytical Skills, Change Management Skills, Change Planning Skills, Change Promotion Skills, Innovation Skills, and Interpersonal Skills.

This solution is for mid to upper-level financial institution managerial positions. Candidates answer a series of multiple choice questions to measure management potential, management judgment, leadership potential, team management, branch manager problem solving, business leadership, leadership motivation, interpersonal leadership, self leadership, and branch manager judgment. There are multiple configurations and versions of this solution available.

This is an adaptive test that measures the candidate's knowledge in the modification and successful implementation of business processes. It is designed for experienced managers and human resources professionals and covers the following topics: Process, BPR Team, Tools and Techniques, Success Predictors, Building on BPR, and Leading to BPR Failure.

The Executive solution is intended for use with senior executive level positions responsible for planning, directing, or coordinating key business activities and operations at the highest level of an organization. Executives at this level often accomplish their work through subordinate executives and provide overall direction to their organization by determining and formulating policies within guidelines set up by a board of directors or similar governing body. Potential job titles that use this solution are: Executive Vice President, President, and Executive Director. There are multiple configurations and versions of this solution available.

The Store Manager solution is an assessment used for job candidates applying to entry-level leadership positions who tend to supervise hourly employees. Sample tasks for these jobs include, but are not limited to: planning and preparing work schedules, assigning employees to specific duties; coaching employees on attendance, conduct, schedule adherence, and work tasks, developing employees' skills ; training subordinates; prioritizing multiple tasks and priorities; and making day-to-day decisions with minimal guidance from others. Potential job titles that use this solution are: Store Manager, First Line Supervisor, Retail Manager, Restaurant Manager, and Customer Service Supervisor. Multiple configuration options of this solution are available.

This solution is for mid-level financial institution positions that require Series 6/7 certification. Candidates answer multiple choice questions to measure financial professional aptitude, learning potential, achievement orientation, conscientiousness, persistence and planfulness, self leadership, interpersonal leadership, sales focus and customer focus. There are multiple configurations and versions of this solution available.

The Insurance Account Manager solution is for mid-level insurance professionals that manage the day-to-day operations and activities of customer accounts. Sample tasks for this job include, but are not limited to: soliciting sales of new or additional products or services; interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints; keeping records of customer interactions and transactions; resolving customers' service or billing complaints; determining charges for services requested; collecting deposits or payments; and arranging for billing. Potential job titles that use this solution are: Account Executive, Account Manager, and Senior Account Manager. Multiple configurations of this solution are available.

The Financial Services Representative solution is for senior-level professional positions in the insurance industry that sell life insurance to businesses and individuals on behalf of insurance companies. Sample tasks for this position include, but are not limited to: calling on policyholders to deliver and explain policies or suggest additions or changes; calculating premiums; customizing insurance programs to suite individual customers; seeking out new clients and developing clientele by networking; ensuring policy requirements are fulfilled; and conferring with clients to obtain and provide information when calims are made on a policy. Potential job titles that use this solution are: Life Insurance Sales Professional, Insurance Sales Agent. Multiple configurations of this solution are available.