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Assessment: Customer Contact Styles Questionnaire (CCSQ 7.2)

Customer Contact Styles Questionnaire (CCSQ 7.2)

This questionnaire provides information on those aspects of personality, which are important for sales and customer service. It can be used for selection, training, development and placement decisions. It is ipsative and cannot be hand scored. It requires that the respondent chooses between options and therefore is particularly recommended for selection and placement of staff.

Assessment: Verify Deductive Reasoning

Verify Deductive Reasoning

The SHL Verify Range of Ability Tests is a suite of cognitive ability assessments appropriate for candidates at a wide range of job levels. SHL Verify Deductive Reasoning is an assessment used for job candidates applying to jobs at all levels that require deductive reasoning ability. Sample tasks for jobs that may require deductive reasoning include, but are not limited to, evaluate arguments, analyse scenarios, and draw logical conclusions. Potential job titles that use this solution are Engineers, Financial Analysts or Social Workers.

Assessment: MFS + OPQ 360° Feedback Assessment

MFS + OPQ 360° Feedback Assessment

Multi-rater Feedback System (MFS) – 360° feedback and development helps you prepare the right people for the right roles and focus on the training and support they need to excel. In a 360° feedback review, individuals receive structured feedback - measured against the needs of the business - from managers, direct reports, peers, colleagues and customers. Based on the Universal Competency Framework, the combined MFS and OPQ assesses an individual's performance in the workplace based on the competencies deemed the most important for the role, allowing the individual's colleagues to provide a confidential performance appraisal, and combines this with their potential to perform, as defined in their OPQ.

Package: Verify - Inductive Reasoning (2014)

Verify - Inductive Reasoning (2014)

The Verify Ability Tests are a suite of cognitive ability assessments appropriate for candidates at a wide range of job levels. Candidates will be asked to draw inferences and understand the relationships between various concepts independent of acquired knowledge. The Inductive Reasoning test is particularly relevant for roles where critical components of the role include dealing with new concepts and approaches, building strategies, and resolving complex, ambiguous and novel problems, but the test is relevant for assessment at all job levels.

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