The Contact Center - Manager solution is for mid to upper-level contact center managerial positions. Sample tasks for these jobs include, but are not limited to: supervising and coordinating the activities of subordinates; interacting day-to-day with subordinates; and training employees. Potential job titles that use this solution are: Contact Center Team Leader, First Line Supervisor, and Contact Center Manager. There are multiple configurations and versions of this solution available.

The Linux Administration (Red Hat) test measures knowledge of the Red Hat implementation of Linux. Designed for experienced administrators, this test covers the following topics: Administration, Desktop Environment, General Issues, Installation, Networking, and Security.

The Perl test measures knowledge of programming in an earlier version (5.0) of Practical Extraction Report Language (PERL). Designed for experienced programmers, this test covers the following topics: Basics, Functions, Ions, Literals, Modules, Statements, and Subroutines.

The Director solution is intended for use with senior level positions responsible for the planning, directing, or coordinating key business activities and operations of companies. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources. Potential job titles that use this solution are: Director, Regional Director, and Director of Operations. There are multiple configurations and versions of this solution available.

The Training Development test measures knowledge of developing and delivering training programs. Designed for experienced trainers, this test covers the following topics: Analysis Methods, Audience Analysis, Design Materials, Design Strategy, Developing Instructional Materials, General Knowledge, Media, Project Management Plan, Purpose of Training, Training Delivery, and Writing Instructional Objectives.

The Adobe Photoshop CS3 test measures knowledge of Adobe Photoshop CS3. Designed for experienced users, this test covers the following topics: Automation, Color Correction, Color Management, File Management, Layers, Painting and Drawing, Retouching, Selecting, Text, and Web.

The Medical Billing (U.S.) test measures knowledge of medical billing procedures and regulations under the various health plans popular in the United States. Designed for experienced hospital administrators, this test covers the following topics: Electronic Claims, Managed Care, Medicaid and Medicare. Additionally, this test covers areas in Medical Terminology, Blue Cross/Blue Shield, and CHAMPUS. This test will check an individual's knowledge of the concepts and subjects tested. The results of this test do not imply that the individual possesses the necessary skills to perform a specific procedure, nor treatment, nor is licensed, nor authorized, to practice any health care profession under any applicable laws.

The SAS 8.2 (Base) test measures knowledge of the base package of SAS 8.2. Designed for experienced programmers, this test covers the following topics: Data Aggregation and Reshaping, Data Step Programming Logic, Data Types and Transformation, External Files I/O, Grouped Data and BY-Processing Logic, Reports, SAS Data Set Combination and Modification, SAS Program Organization, Single SAS Data Set Input, and Table Look-Up.

The Adobe Illustrator CS test measures knowledge of Adobe Illustrator CS. Designed for experienced users, this test covers the following topics: Automation and Customization, Color, Compiling Objects, Enhancing Artwork, Interaction with Web and Other Applications, Interface, Objects and Shapes, and Type.

The OO Design Patterns test measures knowledge of working with and employing design patterns. Designed for experienced object-oriented programmers, this test covers the following topics: Distributed and Persistence Patterns, Fundamental Architectural Patterns, GoF Patterns, and Language Specific Patterns.