The profile is the graphical output of the CCSQ. It is designed for SHL trained users only and has recently been redesigned to look more like the Occupational Personality Questionnaire profile, making it easier for you to interpret.

This OPQ (Occupational Personality Questionnaire) report provides a detailed analysis of an individual's leadership potential. It is based on SHL's leading edge Leadership Model, providing a competency based approach to leadership.

This OPQ (Occupational Personality Questionnaire) report provides clear and relevant information about an individual's strengths and areas for development, for use in staff development and on-boarding situations.

This report is designed for the line manager. Using competency based language for easy interpretation the report is split into three sections; Executive Summary, Customer Contact Competencies and Competency Definitions.

This optional group report aggregates the scores of all the participants in the project, and shows them in one consolidated view. It provides detailed feedback on the skills, abilities, personal attributes and other job relevant characteristics of a team, as seen from a number of different perspectives, and is based on the analysis of responses to the Universal Competency Framework questionnaire.

Constructive feedback is increasingly recognised as a key to enhancing managerial effectiveness. This report provides the focus with detailed feedback on their skills, abilities, personal attributes and other job relevant characteristics, as seen from a number of different perspectives. It is based on the analysis of responses to the Universal Competency Framework questionnaire which you and these other people completed recently.

Constructive feedback is increasingly recognised as a key to enhancing managerial effectiveness. This report provides the focus with detailed feedback on their skills, abilities, personal attributes and other job relevant characteristics, as seen from a number of different perspectives. It is based on the analysis of responses to the Universal Competency Framework questionnaire which you and these other people completed recently.This report will also provide guidance to the focus on actions they could take for improving on areas where they have received low ratings (development tips) and suggestions on improving further on their strengths (leverage tips). The tips are linked to each behavioural statement within the competency framework

The Entry Level Cashier Solution is for entry-level retail positions in which employees receive payment in the form of cash, check, or credit cards for goods purchased. Sample tasks for these jobs include, but are not limited to: handling payments, offering customer service, and issuing receipts and refunds.

The Entry Level Customer Service Solution (General) is for a wide range of entry-level positions where employees are expected to interact with customers when carrying out critical tasks of the job. This includes positions that require frequent interactions with customers, or positions where customer service is not central to the role, but is still essential for successful performance on the job. Sample tasks for these jobs include, but are not limited to: interacting with customers on the phone to provide information; taking orders; solving product or service issues; and responding positively to difficult or irate customers.

The Entry Level Customer Service Solution (Retail/Contact Center) is for entry-level positions in which employees interact with customers by providing information or carrying out customer requests related to an organizations products or services. Sample tasks for these jobs include, but are not limited to: interacting with customers on the phone or in person; taking orders; solving product or service issues; and responding positively to difficult or irate customers.