The Microsoft SQL Server 2008 Administration test measures knowledge of administering Structured Query Language (SQL) Server 2008 databases. Designed for experienced administrators, this test covers the following topics: Administrative Tools and Utilities, Architecture, Backup and Restore, High Availability Functions, Index Management, Replication, Security, and Troubleshooting.

This test is designed to measure typing ability, including spacing and formatting. Additionally, this test measures text errors, including spelling mistakes. This is a timed test and it begins when the candidate selects OK on the computer screen. Candidates are provided a printed text original that contains the unformatted text they will need to complete the test: address information, greeting, body text, and closing information. Candidates are asked to type the correctly formatted version of the text into a word processing program. Note that the same text is used in both the Business Letter Compose and Business Letter Edit tests. Therefore, we advise clients not to use both tests in a given test session as experience with one of the tests may influence scores on the other. This test is available in US English, UK English and Australian English.

The Network Technical Support test measures knowledge of setup, configuration, and maintenance of a local area network. Designed for technicians with hands on-experience, this test covers the following topics: Hardware/Media, LAN Support, Network Design, Services, System Administration, System Security, WAN Support, WLAN Support, and Workstation Support.

The Java 2 Platform Enterprise Edition (J2EE) 1.4 test measures knowledge of the J2EE 1.4 architecture. Designed for experienced Java programmers and architects, this test covers the following topics: Business Component Development, J2EE 1.4 Architecture, J2EE Clients, JAXP 1.2, JDBC 3.0, JMS 1.1, Java Naming and Directory Interface (JNDI 1.2.1), JavaMail 1.3, and Web Service Development.

The Java 5 Fundamentals test measures knowledge of programming in Java 5. Designed for entry-level programmers, this test covers the following topics: Classes, I/O and Networking, Language Concepts, Language and Math Packages, Object-Oriented Programming, Syntax, The Java Runtime and Deployment Tools, Threading Theory, and Utility Libraries. This test covers J2SE 1.2 through 1.5.

The Microsoft Windows 2003 Active Directory test measures knowledge of Microsoft Windows 2003 Active Directory. Designed for experienced system engineers and administrators, this test covers the following topics: Core Technologies, Group Policy, Install and Configure, Management, Planning, Security, and Troubleshooting.

This is an adaptive test that measures knowledge of communicating in the workplace. It measures the skills necessary to communicate effectively with coworkers at all levels and with external business contacts. Designed for the average business worker, this test includes the following topics: Electronic Communication, Employment Communication, Listening, Meetings, Nonverbal Communication, Verbal Communication, and Written Communication.

The Contact Center - Agent solution is an assessment used for job candidates applying to entry-level positions in a contact center environment where the main focus of the job is customer service. Sample tasks for these jobs include, but are not limited to: interacting with customers on the phone to provide information; taking orders; solving product or service issues; responding positively to difficult or irate customers; navigating within multiple applications to find and view customer account details; and typing information quickly and accurately. Potential job titles that use this solution are: Call Center Representative, Contact Center Agent, Customer Service Agent, and Customer Service Representative. There are multiple configurations and versions of this solution available.

This instrument assesses the candidate's writing proficiency and requires the candidate to compose original answers to insurance industry-related scenarios.

This assessment measures the candidate's experience with XP desktop settings, assigning network drives and searching for computers, managing files and programs in Windows Explorer, and using Control Panel components. This assessment also measures basic performance and maintenance tasks, and finding information using the new Help and Support Center--including the Remote Assistance feature.