Outlook 2003 is the e-mail application component of the Microsoft Office 2003 suite. The Outlook 2003 assessment measures the candidate's basic and intermediate knowledge and skill in using the Microsoft Outlook 2003 e-mail application to format, print, and manage incoming and outgoing messages and attachments, schedule appointments and meetings, create, manage, and share calendars and contacts, and configure basic Outlook messaging options.

The Work Styles Questionnaire has been specifically designed to help assess and develop the behaviours associated with successful job performance in the areas of manufacturing and production. It is applicable to a wide range of selection and development activities, ranging from recruitment, one-to-one performance counselling, training needs analysis, through to team building and restructuring.

The Contact Center – Service and Sales Agent solution is an assessment used for job candidates applying to entry-level positions in a contact center environment where the main focus of the job is both customer service and sales. These would be positions where some portion of their pay is based on sales revenue. Sample tasks for these jobs include, but are not limited to: interacting with customers on the phone to provide information; promoting products to customers; taking orders; solving product or service issues; responding positively to difficult or irate customers; navigating within multiple applications to find and view customer account details; and typing information quickly and accurately. Potential job titles that use this solution are: Call Center Representative, Contact Center Service and Sales Agent, Customer Service and Sales Agent, and Customer Service Representative. Multiple configurations of this solution are available.

OPQ Premium Report

This OPQ (Occupational Personality Questionnaire) report includes a Profile Chart and narrative text, focusing on an individuals likely way of behaving at work. It can be used as an interpretation aid when giving feedback, writing reports, or interpreting OPQ information.

The C++ test measures knowledge of the object-oriented programming language C++. Designed for experienced programmers, this test covers the following topics: Basic Structure and Syntax, C++ Class, C++ Data Types, Class Derivation and Inheritance, Class Member Functions, Exception Handling, Fundamentals of OOD, and OOP.

This test measures knowledge of the core areas of mathematics that are important in everyday life. Designed for everyone who is familiar with the Imperial Measurement System, this test covers the following topics: Arithmetic Computations, Basic Geometry, Decimals, Fractions, Percentages, Problem Solving with Arithmetic, Ratio and Proportion, and Statistics and Graphs.

The Installation and Repair Technician solution is designed for use with entry-level field technician positions in the telecommunications industry. The solution is focused on positions that involve installing, repairing, and maintaining telecommunications equipment, along with some customer interaction, and little to no specific sales components. Sample tasks may include: installing or repairing end-user telecommunications equipment and services, interacting with customers, and installing, or repairing telecommunications network infrastructure. Potential job titles that use this solution are: Installer, Service Technician, and Customer Installation Technician. There are multiple configurations of this solution available.

The Computer Literacy - Windows XP test measures knowledge of how to use a computer. Test questions are based on a computer that runs the Windows XP Professional operating system in the default (not classic) mode and default configuration. Designed for entry-level computer users, this test includes the following topics: how to install and launch applications; connecting with other users through networks and file sharing; and using input/output devices such as printers, monitors and other peripherals. The test also covers basic Internet concepts such as email, firewalls and the world wide web; maintenance and settings of the XP environment; storage and management of files; audio and video features; and using multiple windows to work efficiently.

This test measures ability to sort names in alphabetical order. Test takers are shown a graphical display of four folder tabs -- three contain alphabetized names and one is blank. The test taker is required to select the name from a list that belongs on the blank tab.