The Senior Insurance Agent solution is for senior-level professional positions in the insurance industry that sell a portfolio of insurance products, including property, casualty, automotive, health, and life. Sample tasks for this position include, but are not limited to: calling on policyholders to deliver and explain policies or suggest additions or changes; calculating premiums; customizing insurance programs to suit individual customers; ensuring policy requirements are fulfilled; and conferring with clients to obtain and provide information when claims are made on a policy. Potential job titles that use this solution are: Insurance Senior Sales Professional, Senior Producer, Insurance Sales Agent, and Insurance Agent. Multiple configurations of this solution are available.

The Agency Manager solution is for mid-level sales management positions that include front line management and sales responsibilities. Sample tasks for this job include, but are not limited to: directing and coordinating financial activities of workers in a branch, office, or department of an establishment, such as branch bank, brokerage firm, risk and insurance department, or credit department. Potential job titles that use this solution are: Agency Manager, Brokerage Manager. Multiple configurations of this solution are available.

The Contact Center – At Home Agent solution is an assessment used for job candidates applying to entry-level positions where the main focus of the job is customer service and is performed in a remote work environment. Sample tasks for these jobs include, but are not limited to: interacting with customers on the phone to provide information; taking orders; solving product or service issues; responding positively to difficult or irate customers; navigating within multiple applications to find and view customer account details; and typing information quickly and accurately. This solution differs from a standard call center agent solution by adding some assessment content targeting remote work potential. Potential job titles that use this solution are: Call Center Representative, Contact Center Representative, Customer Service Agent, and Customer Service Representative. There are multiple configurations and versions of this solution available.

The Healthcare Insurance Claims/Customer Service Representative solution is for entry-level customer service positions in an inbound or outbound healthcare call center environment. Sample tasks for this job include, but are not limited to: monitoring overdue accounts to update status; calling customers with overdue accounts; and persuading customers to pay their overdue accounts. Potential job titles that use this solution are: Call Center Agent, Customer Service Representative, Contact Center Representative, and Collections Agent. Multiple configurations of this solution are available.

The Claims/Operations Supervisor solution is for entry-level management positions that involve supervising hourly employees. Sample tasks for this job include, but are not limited to: planning and preapring work schedules; assigning employees to specific dutites; coaching employees on attendance, conduct, schedule adherence, and work tasks; developing employees' skills; training subordinates; prioritizing multiple tasks and priorities; making day-to-day decisions with minimal guidance from others. Potential job titles that use this solution are: Team Leader, Coach, First Line Supervisor, Claims Supervisor, Operations Supervisor, and Customer Service Supervisor. Multiple configurations of this solution are available.

The Insurance Director solution is for senior-level management positions in the insurance companies that oversee sales functions across multiple brokerages, offices, or agencies or geographic territories. Sample tasks for this job includes, but is not limited to: directing a group of sales managers or agency managers; having profit and loss responsibility for a district or region; and aligning work with overall company goals. Potential job titles that use this solution are: Regional Managers, Associate Directors, and Managing Directors. Multiple configurations of this solution are available.

The Entry Level Technical Support Solution is for entry-level positions in which employees provide technical assistance to computer users in a contact center environment. Sample tasks for these jobs include, but are not limited to: answer questions or resolve computer problems for clients in person, via telephone, or electronically, provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

The General Entry Level - All Industries 7.0 solution is designed for entry-level positions in general.

The General Entry Level - Data Entry 7.0 solution is designed for entry-level general positions that include entering data into computers or data management systems.

The Industrial - Entry Level 7.0 solution is designed for entry-level positions and measures the behaviors and experiences that underlie successful and safe performance in general or light industrial roles.