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Showing 1 - 10 of 11 results

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Assessment: Scenarios Management 2012

Scenarios Management 2012

Managerial Scenarios is a unique test of Managerial Judgement - an individual’s ability to decide on effective ways of handling real life situations. It consists of hypothetical scenarios, each followed by several possible responses. Candidates rate the effectiveness of each response, using a 6-point scale, from highly undesirable to highly desirable. It can be used for recruitment, selection, training and development, performance management and coaching in a variety of functions and industries.

Assessment: Contact Center Virtual Scenario

Contact Center Virtual Scenario

This assessment is a simulation and is designed mainly for entry-level positions in a contact center environment. Sample tasks for these jobs include: Interact with customers on the phone to provide information, take orders, and solve product or service issues; respond positively to difficult or irate customers; navigate within multiple open applications to find and view customer account details; and type information quickly and accurately. Potential job titles that use this solution are: Call Center Representative, Contact Center Representative, Customer Service Agent, and Customer Service Representative. This assessment is available in US English, UK English, Australian English and Bilingual Spanish.

Assessment: Scenarios Graduate

Scenarios Graduate

Graduate Scenarios is a unique test of Managerial Judgement - an individual’s ability to decide on effective ways of handling real life situations. It is specifically designed to assess judgement in graduates; a group who typically has limited work experience to draw on. It consists of hypothetical scenarios, each followed by several possible responses. Candidates rate the effectiveness of each response, using a 6-point scale, from highly undesirable to highly desirable. It can be used for recruitment, selection, training and development, performance management and coaching in a variety of functions and industries.

Assessment: Scenarios Executive

Scenarios Executive

Executive Scenarios is a unique test of Managerial Judgement - an individual’s ability to decide on effective ways of handling real life situations. It is specifically designed to assess judgement in Executives; a group who typically has significant work experience to draw on. It consists of hypothetical scenarios, each followed by several possible responses. Candidates rate the effectiveness of each response, using a 6-point scale, from highly undesirable to highly desirable. It can be used for recruitment, selection, training and development, performance management and coaching in a variety of functions and industries.

Report: Scenarios Executive Participant Report

Scenarios Executive Participant Report

A participant focused report that contains; Executive Scenarios profile; VERY detailed narrative feedback of each of the 4 scales; Managerial Judgement, Managing Objectives, People Management and Reputation Management; Development tips for each of the 6 style scales; Leading and Managing the work, Using external help, One-to-one, Workforce, Organisational support, Commercial support.

Report: Scenarios Executive Profile

Scenarios Executive Profile

Displays all scores on these scales in terms of four types of norm system; T-scores, Percentiles, Stens and Grades.

Report: Scenarios Graduate Narrative Report

Scenarios Graduate Narrative Report

A participant focused report that contains; Graduate Scenarios profile; Feedback report (with development tips) breaking down the overall Managerial judgement results into each of the 3 sub-scales; Managing Objectives, People Management and Corporate Management.

Report: Scenarios Graduate Profile

Scenarios Graduate Profile

Displays all scores on these scales in terms of four types of norm system; T-scores, Percentiles, Stens and Grades.

Report: Scenarios Management 2012 Candidate Report

Scenarios Management 2012 Candidate Report

A report to share with the candidate that contains: Detailed narrative feedback of each of the 4 scales; Managerial Judgement, Managing Objectives, People Management and Reputation Management; Table of scores for each of the 6 style scales; Big picture, Delegative, One-to-one, Team, Personal recognition and Company Protocol; Detailed narrative feedback report (with development tips) for each of the 6 style scales.

Showing 1 - 10 of 11 results

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