ITIL Concepts

Product Description

The ITIL Concepts test measures knowledge of Information Technology Infrastructure Library (ITIL). Designed for individuals who have taken a foundation level course or worked in an environment that employs ITIL practices, this test covers the following topics: Availability Management, Capacity Management, Change Management, Configuration Management, Financial Management for IT Services, IT Service Continuity Management, Incident Management and Service Desk, Problem Management, Release Management, and Service Level Management.

Product Summary

Industries
Propositions	Volume, Graduate, Talent Audit, Development
Languages	English (USA)
Completion Time	30 minutes
Competencies