Contact Centre Manager (Short Form)

Product Description

The Contact Center - Manager solution is for mid to upper-level contact center managerial positions. Sample tasks for these jobs include, but are not limited to: supervising and coordinating the activities of subordinates; interacting day-to-day with subordinates; and training employees. Potential job titles that use this solution are: Contact Center Team Leader, First Line Supervisor, and Contact Center Manager. There are multiple configurations and versions of this solution available.

Product Summary

Industries	Telecommunications, Banking/Finance, Insurance
Propositions	Volume, Professional
Languages	English (USA)
Completion Time	55 minutes
Competencies